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Guarantee & replacement tag policy

If we have sent you a faulty tag or the incorrect tag, simply fill in our tag correction form, ensuring you provide a photo of the tag/s, and we will replace your tag free of charge. If you are requesting a replacement tag for a different reason, or requesting a refund, we may ask you to return the tag to us. Please note, returns of this nature are to be sent at your own cost, and if possible, via a trackable service to ensure goods are received.

Please note, we are unable to make changes once your order has been processed. Please check your order information carefully, we are not responsible for the accuracy of the information you have submitted.

As our tags are deeply laser engraved. Your tag/s may arrive with some cloth fibres/metal residue still attached, or even with a bold finish. If this is the case, simply wipe over your tag/s with a cloth (e.g. polishing or jewellery) to smooth over the engraving and/or remove any excess fibres/metal.

Pricing & delivery

We do not delivery to the following countries:

Jordan, Palestine, Syria, Lebanon, Morocco, Mauritania, Algeria, Tunisia, Libya, Sudan, Somalia, Egypt, Saudi Arabia, Yemen, Oman, Qatar, Bahrain, Kuwait, The Comoros Islands, Iraq, Iran, Djibouti, United Arab Emirates, Bahrain

All prices include full engraving and delivery.

*The payment will appear on your statement as "BOWWOWMEOW"

Orders are sent as a letter service by regular, untracked international air mail to the delivery address provided via your Country's postal service. A signature is not required on delivery. Depending on the day/time your order is submitted, some orders will be processed the same day. Others can take 1-2 business days to be processed. Changes cannot be made once your order has been processed.

**PLEASE NOTE: We do not accept USPS Go Post delivery addresses. Re-delivery fees will apply should a Go Post address be provided and your order returned to us.

Please allow up to 21 working days/30 working days to Asia (excluding weekends/holidays) for delivery from the date of dispatch. If you have not received your order after 21 / 30 working days, please notify us immediately by completing our Correction/Replacement form or email us advising us of your order number and order details.

- We will replace any tags lost in the post free of charge, provided the delivery address entered is correct and if they are reported to us within 45 days from the date of dispatch. Refunds will not be provided, however, a 20% discount will be provided for replacement tag/s if reported to us after 45 days.
- If you provided us with an incorrect or incomplete delivery address and your order is not returned to us, we will replace your tag/s at a 20% discount by providing you with an online promotional code. Refunds will not be provided, as the error was not a fault of Pet-Tags.
- If you provided us with an incorrect or incomplete delivery address and your order is returned to us, an administration fee of $2.00, plus the postage cost to resend your order to the correct address will apply and is payable via PayPal. Refunds will not be provided, as the error was not a fault of Pet-Tags.
- 25% off multiple tags and clips: Buy 2 or more tags or 2 or more clips and get 25% off the cheapest tag or clip in your order.
*Returned orders will be held for 60 days after our initial contact with you, after which time, a new online order at the advertised price will be required should you wish to reorder.


Ready to start shopping? You are sure to find the right tag for your pet from our seven tag ranges.

    • 25% off on multiple tag
    • Find the right tag