Shipping Information

At Pet-Tags.com, we aim to deliver your custom pet tags quickly and reliably. Please review the details below to ensure a smooth delivery experience.

Where do we ship from?

Orders for Australia are shipped from our offices in Adelaide, South Australia.

Check Your Shipping Address

Before completing your order, please double-check your shipping address on your order confirmation. Online forms—especially on mobile devices—can auto-fill or change your address unexpectedly.

Fast, Free Delivery Australia-Wide

Free Standard Shipping: Enjoy free standard postage on all orders anywhere in Australia - no minimum spend required.
Quick Dispatch: All orders are engraved and dispatched within 24 hours, Monday to Friday.
Delivery Times: Most orders arrive within 3–6 working days for metro areas. Regional and remote locations may take a little longer.
Order Confirmation: You’ll receive an order confirmation email immediately after purchase. Please check your details carefully to avoid delays.
Packaging: Orders are sent in a standard white envelope, not as a parcel, so be sure to check your mailbox carefully.
Parcel Lockers: As we deliver orders in envelopes, we are not able to deliver to Parcel Lockers.

Important Delivery Information

Address Accuracy: Please double-check your shipping address before submitting your order. Incorrect addresses may incur a $4.00 reposting fee.
Late-Delivery: Please email us at info@pet-tags.com.au if you have not received your order within the following time frames:

- Australia Post 2nd Class: allow up to 10 working days
- Australia Post 1st Class: allow up to 5 working days

Delays: We are not responsible for postal delays due to industrial action or circumstances beyond our control, but we’ll always do our best to help.
Refunds: We always opt to resend the order if it is delayed or lost but if requested, we can refund if not delivered within 20 working days.

Questions?
If you have any questions about shipping or delivery, please contact us at info@pet-tags.com.au We’re here to help!

What Our Customers Say

Small dog tags:
“The tags were delivered promptly and engraved to my description. A very good, durable product that will last.”

Excellent dog tags:
“Great quality dog tags and very well priced. Very prompt service and arrived when expected.”

Pet tag:
“Great quality product and quick delivery.”

Dog tag foot print:
“Awesome product, quickly posted and looks quality. Very happy.”

Order your custom pet tag today and experience our fast, free shipping and outstanding service!