We want you to be completely happy with your order. If something isn't right, we'll do everything we can to resolve it quickly.
For information about our 5-Year Tag Guarantee, replacement policy for worn tags and eZeClip warranty, please see our Guarantee page.
Because every tag is personalised, we engrave exactly the details entered when your order is placed.
Your order confirmation email contains the exact engraving and delivery details submitted and should be checked carefully after ordering. If you spot an error, please email info@pet-tags.com before 9:00am on the day your order is due to be processed. We'll do our best to amend it before production begins.
Once engraving has started, we're unable to offer a refund or free replacement for customer errors.
Although our ordering and engraving processes are highly automated to minimise errors, mistakes can occasionally happen. If we've engraved your tag incorrectly or sent you the wrong item, we'll put it right as quickly as possible.
Simply email info@pet-tags.com with your order number and a photo of the tag, and we'll arrange a replacement as quickly as possible.
Please check the dimensions shown on each product page and refer to our Size Guide before ordering.
If you've ordered the wrong size, we're unable to provide a free replacement, but we'll be happy to offer a discount on a replacement tag.
If your tag or eZeClip appears faulty when it arrives, please contact us as soon as possible with a photo.
We'll assess the issue and, where appropriate, send a replacement promptly.
If you've changed your mind and no longer want your eZeClip, you may return it unused for a full refund.
In most cases, a clear photo is all we need to assess a replacement request.
Occasionally we may ask for an item to be returned for inspection. Where the return is not due to our error, return postage is the customer's responsibility. We recommend obtaining proof of postage.
Most orders arrive well within the expected delivery timeframe. However, if your tag has not arrived within 10 working days, please contact us and we will normally arrange for a replacement to be issued straight away.
If you would prefer a refund instead of a replacement, we ask that you allow 20 working days from the expected delivery date before requesting one. This helps to allow for any delays within the postal network and ensures the original order is not simply delayed in transit.
If your order has still not arrived after 20 working days, we will be happy to arrange a refund if you no longer require a replacement.
Brilliant and easy to use and makes life so easy when changing collars to transfer the identity tag.
Great quality.
Excellent product delivered promptly as ordered
Easy to use website, tags arrived safely & in good time by Royal Mail.
Everything was as I had ordered & they look very stylish on the boys collars !
